How do I return an item?


We accept returns in sellable condition in all original
packaging within 30 days of purchase for a full refund minus 20% restocking fee.  All returns must be authorized first by phone
or email. E-liquids are not returnable.

We cannot guarantee that a product's color will match
exactly what you see on your computer screen, as all screens are different.

In the rare event that an item arrives damaged or defective,
the customer is responsible for letting us know via phone or email within 24
hours of receipt.  The customer is to
save all packaging and shipping materials until notified otherwise.

Customers may cancel an order at any point prior to
shipment.  If an item has already been
processed for shipment, cancellation is no longer an option.  Unfortunately, we are unable to cancel
custom-made and special-order items.